Privacy Policy

Last Updated: 08-05-2025

At Turi Furniture, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the terms of this policy.


1. Information We Collect

We collect the following types of personal data:

a. Information You Provide Directly:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Billing Information

  • Order Details and Preferences

b. Information Collected Automatically:

  • IP Address

  • Browser Type

  • Device Type

  • Location (approximate)

  • Pages visited and time spent

  • Cookies and Cache data (see section 6)


2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Communicate with you about orders or customer service inquiries

  • Improve and personalize your shopping experience

  • Send promotional messages (only with your consent)

  • Ensure site functionality and security

  • Comply with legal obligations


3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

  • Contractual necessity: to fulfill orders or provide requested services

  • Legitimate interests: to improve services and prevent fraud

  • Consent: for marketing communications and use of cookies

  • Legal obligation: to comply with regulatory or tax requirements


4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

  • Trusted delivery and logistics partners

  • Payment processing services (e.g., M-Pesa, banks)

  • Website analytics tools (e.g., Google Analytics)

  • Legal or regulatory authorities when required by law


5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, tax, or accounting requirements

  • Maintain records for customer service and dispute resolution

You may request deletion of your data at any time (see section 8).


6. Cookies and Cache Policy

a. What Are Cookies?

Cookies are small files stored on your device when you browse a website. They help improve user experience by remembering preferences and tracking usage.

b. Types of Cookies We Use:

  • Essential Cookies – Required for basic functionality like cart management.

  • Performance Cookies – Help us understand how visitors interact with our site.

  • Marketing Cookies – Used (with your permission) to deliver targeted ads and promotions.

c. Cache:

Our website may store temporary data in your browser (cache) to speed up loading times. This does not include personal or sensitive data.

d. Managing Cookies:

You can manage or delete cookies in your browser settings. Note that disabling certain cookies may affect website functionality.


7. Your Rights Under GDPR

As a data subject, you have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion (“Right to be Forgotten”)

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, please contact us using the details below.


8. Data Security

We use industry-standard security measures to protect your data, including:

  • SSL encryption

  • Secure server storage

  • Access controls and monitoring

While we take reasonable steps to protect your data, no system is 100% secure.


9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.


10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices. We will notify you of significant changes via the website or email.


11. Contact Us

For questions, concerns, or data requests, please contact:
📞 +254 700 044000
📧 turifurniture@gmail.com